Question 1

How do I book a tour on DubaiTicketDeals?

Accepted Answer

Booking is easy! Browse our tours, select your preferred date and time, enter the number of guests, apply any promo codes, and complete the payment. You'll receive instant confirmation via email with your mobile tickets.

Question 2

When will I receive my tickets after booking?

Accepted Answer

All tickets and vouchers are sent via email within 24 hours of successful payment confirmation. Most bookings receive instant confirmation, but some specialized tours may require up to 24 hours for operator verification. Check your email inbox and spam folder for your tickets.

Question 3

Can I modify my booking after confirmation?

Accepted Answer

Modifications depend on the tour operator's policy. Most bookings can be modified up to 24-48 hours before the tour date. Contact our support team for assistance with changes.

Question 4

Do I need to print my tickets?

Accepted Answer

No printing required! Simply show your mobile ticket (PDF or booking confirmation) on your smartphone at the attraction entrance. All our tickets are mobile-friendly.

Question 5

How do I use a Dubai discount code?

Accepted Answer

At checkout, you'll see a 'Promo Code' field. Enter your discount code (e.g., DUBAI2025) and click 'Apply'. The discount will be automatically deducted from your total price. Make sure to check the expiry date!

Question 6

Can I use multiple discount codes on one booking?

Accepted Answer

No, only one promo code can be applied per booking. Choose the code that gives you the best discount. Codes cannot be combined with other ongoing promotions unless specified.

Question 7

Where can I find the latest Dubai discount codes?

Accepted Answer

Visit our Deals & Codes page for the latest verified discount codes updated daily. We also send exclusive codes to newsletter subscribers and share them on our social media.

Question 8

Do discount codes expire?

Accepted Answer

Yes, all promo codes have an expiration date displayed next to them. Some codes are valid for a few days, while others last for months. Always check the 'Valid Until' date before using.

Question 9

What are the payment processing fees?

Accepted Answer

A payment processing fee of 3.5% + AED 2.00 is added to all transactions to cover secure payment gateway costs. This fee is charged at checkout and is clearly displayed before you complete your payment.

Question 10

What is the Best Price Guarantee?

Accepted Answer

If you find a lower price for the same tour on another website within 24 hours of booking, we'll match it or refund the difference. Just contact our support team with proof of the lower price.

Question 11

What is the cancellation policy?

Accepted Answer

Cancellation policies vary by tour operator. Most tours offer free cancellation up to 24-48 hours before the experience. Check the specific tour page for detailed cancellation terms.

Question 12

How do I cancel my booking?

Accepted Answer

Log into your account, go to 'My Bookings', find the booking you want to cancel, and click 'Cancel Booking'. You'll receive a confirmation email. For assistance, contact our support team at support@dubaiticketdeals.com.

Question 13

Are payment processing fees refundable?

Accepted Answer

No, payment processing fees (3.5% + AED 2.00) are non-refundable in all cases, even if you cancel your booking within the free cancellation period. Only the tour price will be refunded according to the cancellation policy. This is because payment gateway charges are incurred immediately when processing your transaction.

Question 14

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after cancellation approval. The amount (excluding processing fees) will be credited back to your original payment method. Bank processing times may vary.

Question 15

Can I get a refund if I used a discount code?

Accepted Answer

Yes, refunds include the discounted price you paid (minus the processing fee). If you cancel and rebook, you may need to use a new valid promo code as expired codes cannot be reused.

Question 16

Are Dubai tours safe for families with children?

Accepted Answer

Dubai is one of the safest cities in the world. All our family-friendly tours are vetted for safety standards. Age restrictions are clearly mentioned on each tour page.

Question 17

What should I wear for desert safaris?

Accepted Answer

Wear comfortable, loose-fitting clothes and closed-toe shoes. Avoid white clothing as it gets dusty. Bring sunglasses, sunscreen, and a light jacket for evening safaris.

Question 18

Do I need travel insurance?

Accepted Answer

While not mandatory, we highly recommend travel insurance for international visitors. It covers unexpected cancellations, medical emergencies, and lost belongings.

Question 19

What's the best time to visit Dubai attractions?

Accepted Answer

For outdoor attractions, visit early morning (8-10 AM) or late afternoon (4-6 PM) to avoid peak heat. Indoor attractions like theme parks are comfortable year-round. November to March offers the best weather.

Question 20

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely with 256-bit encryption.

Question 21

Do I need a visa to visit Dubai?

Accepted Answer

Visa requirements depend on your nationality. Citizens of many countries get visa-on-arrival or visa-free entry. Check UAE visa requirements based on your passport before booking.

Question 22

Can I book tours for the same day?

Accepted Answer

Yes! Many tours offer same-day booking with instant confirmation. However, popular attractions may sell out, so we recommend booking at least 1-2 days in advance.

Question 23

Do you offer group discounts?

Accepted Answer

Yes! For groups of 10 or more, contact our team for special group rates and customized packages. Corporate and educational group bookings receive additional discounts.

Frequently Asked Questions

Booking & Tickets

Discount Codes & Pricing

Cancellations & Refunds

Safety & Travel Tips

General Information

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