Privacy Policy
Last Updated: January 2025
1. Introduction
SOAR Consultancy FZ-LLC, operating as DubaiTicketDeals ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with UAE data protection laws and regulations.
2. Information We Collect
2.1 Information You Provide
- Personal Identification: Name, email address, phone number, date of birth
- Payment Information: Credit/debit card details (processed securely by Stripe)
- Booking Details: Tour preferences, travel dates, special requirements
- Communication: Messages, reviews, and feedback you provide
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, links clicked
- Cookies and Tracking: We use cookies to enhance your experience (see Cookie Policy below)
- Analytics: Google Analytics data for website improvement
3. How We Use Your Information
- Process Bookings: To complete your tour reservations and send confirmations
- Payment Processing: To process payments securely through our payment partners
- Customer Service: To respond to inquiries, provide support, and resolve issues
- Marketing: To send promotional emails about deals and discounts (with your consent)
- Legal Compliance: To comply with UAE laws and regulations
- Fraud Prevention: To detect and prevent fraudulent transactions
- Website Improvement: To analyze usage patterns and improve our services
4. Information Sharing and Disclosure
We may share your information with:
- Tour Operators: To fulfill your bookings and provide services
- Payment Processors: Stripe and other payment gateways for secure transactions
- Service Providers: Third-party vendors who assist in website operations
- Legal Authorities: When required by UAE law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication for our systems
- Employee training on data protection practices
6. Your Rights
Under UAE data protection laws, you have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails at any time
- Portability: Request your data in a machine-readable format
- Object: Object to processing of your data for certain purposes
To exercise these rights, contact us at support@dubaiticketdeals.com
7. Cookie Policy
We use cookies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track ad performance and personalize content
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for 7 years for accounting and legal compliance purposes.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the UAE where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Company: SOAR Consultancy FZ-LLC
Trading Name: DubaiTicketDeals
Email: support@dubaiticketdeals.com
Website: www.dubaiticketdeals.com
UAE Compliance: This Privacy Policy is designed to comply with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE regulations.